How long does it take to receive results?
- For infectious diseases, it takes 2 business days.
- For profiles, it takes 3 business days.
- For genetic tests, it takes 7-10 business days.
Call Us! 1-877-371-1551
FAQ
What kind of samples can I send?
Whole blood in a lavender top EDTA tube is acceptable for all of the infectious disease and genetic tests. Other samples that can be sent are tissue, feathers, feces, and swab, depending on what test you want done.
How can I contact you?
You can contact us by one of three methods:
(1) Phone: 289-553-5230 or toll-free: 1-877-371-1551
(2) Fax: 289-553-5232
(3) Email: info@healthgene.com
Where are you located?
We are located at the following address:
9131 Keele Street, Unit A2
Concord, ON L4K 0G7
Canada
Who do I make the money order out to?
HealthGene Corporation
How can I pay and when do I pay?
You can pay by one of four methods:
(1) Cash
(2) PayPal (order@healthgene.com)
(3) Credit Card (VISA, MasterCard)
(4) Money Order
There is a payment section on the submission form where you can fill out the method of payment. Payment is to be sent with the submission form and sample.
How much does the avian DNA test cost?
The test costs $15.00 for blood samples (plus 5% GST for Canadian clients only) per bird. This price includes the certificate and postage.
There is a volume discount on orders of 20 tests or more, bringing the cost down to $14.00 per bird (must be submitted together for discount to be applied).
How can I receive my results?
There are four ways you can receive your results:
(1) By phone
(2) By fax
(3) By email
(4) By mail
There is a section on the submission form where you can specify how you would like to receive your results. The certificate(s) will be mailed to you within a week of receiving the result(s).
How long does it take to receive results?
Once we receive the sample, it takes 1-2 business days to receive results.
How do I send the sample?
You can send the sample by regular mail or by a courier (FedEx, Purolator, etc).